Support
Last updated: August 13, 2026
How to Get Help
Whether you're a driver using the Skipper mobile app or a dispatcher running your day from the web app, our team is here to help. Reach us by email and we'll get back to you promptly.
Within 1 business day
Trip-in-progress issues affecting passenger pickup are prioritized above general questions.
Get Help By Role
Drivers (mobile app)
Using the Skipper app on your phone to run trips and pre-trip inspections?
Trip won’t start or complete
Navigation or GPS tracking issues
Pre-trip inspection or vehicle problems
App crashes, login, or sign-in problems
Dispatchers & admins (web app)
Scheduling rides, managing drivers, or handling billing from the dashboard?
Scheduling, routing, or dispatch questions
Driver, vehicle, or passenger records
Billing, invoicing, or claim submission
Account, team, or permissions setup
What to Include in Your Request
To help us resolve your issue as quickly as possible, please include:
Your name and the company you work with or drive for
Whether you were using the mobile app (drivers) or the web app (dispatchers/admins)
A description of what happened and what you expected instead
The ride or trip ID, if the issue relates to a specific trip
Screenshots, if applicable
For mobile app issues, your device type and the app version (visible in Settings)
More Resources
For information about how we handle your data, see our Privacy Policy. For the terms that govern use of the Service, see our Terms of Service. To delete your account or data, see Account & Data Deletion.